Search for Land / Search for a Property

To search for land or property using the Town of Port Hedland Online portal:

1. From One Connect (Guest Access), click on the button named ‘Public Land Search’.
2. Use the search bar on the top left-hand side of the page to filter your search. You can search by street name or suburb.
3. A list of records will appear on the left-hand side of the page.
4. Click on a record to view more information.
5. View the details on the right-hand side of the page in either:
   • ‘Map view’ – displays a map of the records and surrounding area
   • ‘Summary’ – lists all land details of your selected property

View Public Applications

Public Applications are all applications currently held by the Town of Port Hedland that can be viewed by all community members.

1. From One Connect (Guest Access), click on the button named ‘Application Tracking’.
2. Use the search bar on the top left-hand side of the page to search for the application you wish to view. You can search by address, suburb, etc.
3. A list of records will appear on the left-hand side of the page.
4. Click on an application to view more information.
5. The summary will list all information related to the application and show the current application progress.
6. The Application Map will display the location related to the application and the surrounding area.

Currently Advertised Proposals

To view and submit feedback on proposals currently open for public comment:

1. From One Connect (Guest Access), click on the button named ‘Applications on Notification’.
2. Use the search bar on the top left-hand side of the page to search for the application you want to view. You can search by address, suburb, etc.
3. A list of applications will appear on the left-hand side of the page. Click on the application you are looking for so that it is highlighted.
4. Click the ‘View’ button on the top right-hand side of the page.
5. View the information provided on the application. Once ready, click ‘Lodge a Submission’ on the top left-hand side of the page.
6. A submission form will appear. Fill in all required details as prompted in the form.
7. Once you have completed the form, click ‘Submit’ on the top right-hand side of the page.
8. You will receive an email confirmation to advise you that we have received your submission.

Track Your Requests / Track a Customer Request

To track the progress of a customer request:

1. From One Connect (Guest Access), click on the button named ‘Track Request’.
2. Enter the tracking number given to you by our Customer Services team, or found in the email you received after lodging your request.
   Click ‘Next’ to continue.
3. All information regarding your request will be displayed for your reference.
4. Click ‘Back’ to either search for another request or click ‘Cancel’ if you are finished.

View My Details / Change of Address or Personal Details

To view or update your personal details:

1. From your OneConnect dashboard, click on the button named ‘My Details’.
2. All your information held by the Town of Port Hedland will appear. This includes your name, address, and preferred contact method.
3. Click on ‘Communication Methods’ on the left-hand side of the page.
4. Click on ‘Add Communications Method’ on the top right of the page to add a new contact method.
5. To change a communications method, click ‘View’ on the method you wish to change, then click ‘Edit’ on the right-hand side of the page.
6. Follow the prompts to input your current information and then click ‘Save’.

My Requests

To view and track your submitted requests:

1. From your OneConnect dashboard, click on the button named ‘My Requests’.
2. Use the search bar to search for your request.
3. All requests relating to your search term will appear on the left-hand side of the page.
4. Click on the record to view the map view, any relevant attachments, and the status of the request on the right-hand side of the page.

Please note:
Requests that have been completed and closed may be hidden. You may need to clear your search to locate closed requests.

My Application/s

To view and manage your lodged applications:

1. From your OneConnect dashboard, click on the button named ‘My Lodged Applications’.
2. Use the search bar on the left-hand side of the page to find the application you are looking for.
3. Click on the application you want to view. The summary and application map will appear on the right-hand side of the page.
4. Click ‘View’ on the top right-hand side to access further information including key dates and all other details relating to the application. A menu will appear on the left-hand side of this page.

From this menu, you can access the following sections:

• Application Stream – Displays key dates or milestones associated with the application.
• Attachments – Allows you to download any attachments you added to your application. Any attachments shared with you (e.g. an approval permit) will also appear here.
• Upload Documents – Enables you to add additional attachments relevant to your application.
• Inspections – Shows any inspections that have occurred and their results.
• Conditions – Informs you of any requirements that need to be met or completed for the application to proceed.
   

To submit a child application (a secondary application related to the current one):

1. On the same screen, click on the action arrow in the top left corner.
2. Click ‘Create Child’ against the application you wish to add to.
3. Fill in any mandatory questions.
4. Add any required attachments.
5. Click ‘Lodge’ to submit your child application.

Track an Application

To track the progress of a lodged application:

1. From your OneConnect dashboard, click on the button named ‘Applications Tracking’.
2. Use the search bar to find the application you want to view.
3. Click on the application so it is highlighted, then click ‘View’ on the right-hand side of the screen.
4. All information relating to the application will appear on the right-hand side of the screen.

My Account

The ‘My Account’ section allows you to view any outstanding transactions associated with your account.

1. From your OneConnect dashboard, click on the button named ‘My Account’.
2. All outstanding transactions associated with your account will appear on the page for you to view.
3. If you wish to pay for any listed transaction, click ‘Pay Now’ next to the relevant transaction.
4. To pay multiple transactions at once, simply tick the checkboxes next to each transaction and click ‘Pay Now’.
5. You will be guided to SecurePay (an online payment system) to complete your payment and will receive a confirmation email once the transaction is completed.

Create a Customer Request

To submit a new customer request:

1. From your OneConnect dashboard, click on the button named ‘Create Customer Request’.
2. A dropdown menu will appear – select the description that best relates to your request.
3. A form will appear – please fill out the form details as requested. Try to be as accurate as possible and provide as much detail as you can.
4. If you wish to receive updates, tick ‘Do you wish to be notified?’ and select your preferred method of contact from the dropdown menu.
5. Attach any relevant documents that may assist us in processing your request.
6. Click ‘Submit’ to lodge your request.

My Animals

To view and manage your registered animals:

1. From your One Connect dashboard, click on the button named ‘My Animals’.
2. View all your animals in one spot.
3. Open an animal by clicking ‘View’.
4. View details about your animal and check licence records.

Register Animal

To register your pet online:

1. From your One Connect dashboard, click on the button named ‘Register Animal’.
2. A form will appear – please fill out the form details as requested. Be as accurate and detailed as possible.
3. Attach any relevant documents that will assist us with your request.
4. Select your preferred licence, then click ‘Finish’.
5. If the animal has been successfully processed, you will be diverted to BPoint for payment. Otherwise, the Rangers Team will contact you to discuss further actions.