Ranger Services
Getting in Touch
You can contact the Town of Port Hedland through OneConnect or one of the methods listed below:
| Address: |
Civic Centre, 13 McGregor St, Port Hedland |
| Phone: |
(08) 9158 9300 (Outside of operational hours this number is diverted to our Call Centre for any emergencies) |
| Hours: |
Monday-Friday, 8am-4:00pm (final enquiries at 3:45pm) |
|
Saturday, Sunday & Public Holidays, 8am-11am (appointment only by contacting Rangers Services) |
Many ranger related requests can also be submitted via Snap Send Solve – Select your preferred method below:
OneConnectSnap Send Solve
Contacting the Rangers After-hours
The Town of Port Hedland Rangers are committed to providing a customer service response 24 hours a day.
Requests that come through between 4:00pm and 8:00am, Monday to Friday, or at any time on the weekend, will be directed to our after-hours call service.
However, they rely on you to provide clear, concise, and accurate information to ensure the job makes it to the right place is responded to accordingly.
The Town has received feedback, that at times, people have called the after-hours service, and the request was not actioned, or the response provided was not adequate.
When reporting an issue outside of business hours, please explain the issue in the simplest form - free from assumptions or cause.
An example of this is: A dog wanders into your yard looking injured
Do state: "There is an injured dog in my yard"
Don't state: "A dog has been mistreated"
Why? An answer like this can prompt the call centre to refer you to RSPCA instead of our Rangers, as the answer given indicates animal abuse allegations. If you can state simply that there is an injured animal in your yard, this will trigger the rangers to immediately respond as we will always attend a job about an injured animal
Another example includes: You see a car blocking a footpath
Do state: "There is a car blocking the footpath"
Don't state: "Someone is blocking the road"
Why? An answer like this may refer you to WA Police, as you've used the word, 'someone'.
Understanding the Role of the Town's Rangers in Native Wildlife Matters
Under the Local Government Act (1995) and relevant environmental legislation, our rangers, working within the Town of Port Hedland jurisdiction, do not have the legal authority to interfere with native wildlife.
Examples of native wildlife include kangaroos and joeys. Interfere, in this regard, means rehoming, rehabilitating and treating.
The responsibility for native wildlife sits with the Department of Biodiversity, Conservation and Attractions (DBCA), who are the lead agency for wildlife matters across Western Australia.
DBCA provides any final advice and will coordinate with licensed wildlife carers where necessary. You can read more about the role of DBCA here.
Our rangers may be able to provide limited assistance with native wildlife – especially if there is a threat to life or property - however, they are not authorised to treat, rehome or relocate injured native wildlife.
Our rangers are mandated to work with domestic animals such as dogs and cats. In some circumstances, the only legal action available to them with any injured wildlife is to humanely euthanise an animal if it is critically injured and suffering.
For wildlife concerns, please contact DBCA’s Wildcare Helpline on 9474 9055
Alternatively, please call Pilbara Wildlife Carers Association on 0438 924 842
If you still require assistance, you can contact our Town rangers on 08 9158 9300
Animal Welfare Issues
Our Rangers have been receiving a high number of calls about animal welfare issues. While we care deeply about animal wellbeing, unfortunately, Rangers are not authorised under the Animal Welfare Act to investigate or take action in these cases.
If you’re concerned about an animal’s welfare, please call the RSPCA Cruelty Hotline on 1300 278 358 (1300 CRUELTY) for reports of neglect or mistreatment.
For urgent cases where an animal’s life is at immediate risk, call WA Police on 131 444.
These agencies will engage our Rangers to assist when needed, but only the RSPCA and Police have the authority to take action under the Animal Welfare Act.
Example: You see a dog locked in a hot car, or if you are concerned about the wellbeing of an animal.
Thank you for helping to keep our community informed and ensuring animals receive the right support.
Animal Management Facility
Ranger Services oversee the Animal Management Facility, where stray and abandoned dogs and cats are kept before being collected by their owners or safely rehomed.
It is a condition of entry to the Animal Management Facility via the Works Depot that enclosed footwear must be worn. A safety vest will be provided on entry.
Role of Rangers
The Ranger Services team is responsible for the education and compliance of State Government Acts, Regulations and Local Laws adopted by the Town of Port Hedland, including but not limited to the following.
- Bush Fires Act 1954
- Dog Act 1976
- Cat Act 2011
- Litter Act 1979
- Caravan & Camping Grounds Act 1995
- Local Government Act 1995
- Control of Vehicles (Off-Road Areas)Act 1978
- Various Council Local Laws relating to Parking, Reserves & Foreshores
Rangers spend most of their time undertaking patrols and dealing with a variety of calls in any one day, this can include dog complaints relating to barking dogs, dogs wandering at large, dog attacks, cat complaints, lost & found animals, parking issues, illegal camping and dumped litter as well as abandoned vehicles, shopping trollies & relocating snakes & wildlife.
Additional duties include patrols of foreshore and reserves, off road vehicle complaints, burning off & firefighting duties.
Ranger Services work closely with the local Police while being involved in the "Eyes on the Street Program" and reports any suspicious activity. Rangers also liaise with support agencies in relation to various community projects.
Educational
Rangers are available to attend schools as part of our school education program which can be adapted to suite various class needs. The program promotes responsible pet ownership, safety around dogs and the Ranger’s role within the Town, and is available to all schools.
Quicklinks
Forms
Fees & Charges
Illegal Camping
Infringements
Microchipping
Lost & Found
Pet Registration
Dog Attack
Barking Dogs and Feral Cats